Elements and Performance Criteria
- Facilitate the pull system
- Review current systems to identify customers and demand signals that trigger the flow of work.
- Determine if and how current office systems respond to identified demand signals.
- Identify where demand signals either do not exist or are not built into processes.
- Facilitate the adoption of appropriate demand signals for processes currently not responding to customer pull.
- Level the flow of work
- Identify where optimal flow of work is not being achieved within the pull system.
- Identify variations and barriers that prevent the optimal flow of work.
- Establish routines and/or systems to promote the consistent flow of work at the optimal rate.
- Establish mechanisms to remove or minimise variations and barriers to flow.
- Establish mechanisms to manage the impact of variations and barriers that cannot be removed.
- Allocate resources to balance work flow
- Evaluate improvements
- Embed improvements